Refunds/Replacements

Refunds

Due to the nature of our business and to maintain wellness and the safety of our customers, there are NO REFUNDs or EXCHANGES.  

Defective Items

FYKB understands life happens and wants all of our customers to be happy with their purchase.  Upon delivery, if the customer receives broken, missing or defective items, a replacement may be issued if the item is under manufacture warranty.  Only one item per order per person may be eligible for replacement.  The customer has 30 days from the intial purchase to request a replacement.  After such time has passed the customer is no longer eligible for a replacement item.  If replacement item is needed, please send an email to customercare@fykb.com and include full name and order number.  

Order Cancellation

Sometimes being exposed to a variety of kink can be exciting but overwhelming.  FYKB believes that poeple are allowed to changes their minds until they are fully committed.  Customers are allowed to cancel or change order within 24 hours of purchase.  Once customer receives an email confirmation of their order, they will be allowed at that time to make modifications to their order.  If changes are made after 24 hours of purchase a restocking fee may apply.